Refund policy
At Nordiq Ease, we want you to feel confident and satisfied with your purchase. If you experience any issues with your order, please contact us at support@nordiqease.com and we’ll be happy to assist you.
RETURNS
We accept returns of unused and unopened products within 14 days of delivery.
To be eligible for a return:
The item must be unused and unopened
The product must be in its original packaging
Proof of purchase is required
Due to hygiene and safety reasons, we cannot accept returns of opened or used makeup products.
Please contact us before returning any item so we can provide return instructions.
Customers are responsible for return shipping costs for change-of-mind returns.
DAMAGED, INCORRECT, OR DEFECTIVE ITEMS
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include clear photos of the issue.
Once reviewed, we will offer an appropriate solution, such as:
A replacement product
A refund
Or store credit where applicable
REFUNDS
Once your return or claim has been approved, refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, we cannot accept returns of:
Opened makeup products
Used products
Products damaged through misuse
CONTACT
If you have any questions regarding this Return & Refund Policy, please contact us at:
Nordiq Ease